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Shipping and Returns
Prices
All prices are displayed in "pounds sterling" and exclude VAT. The UK standard rate is currently charged at 17.5%.
We accept all major credit cards/debit cards Visa, Delta, Mastercard, Switch and Solo. We use secure webpages through our secure realtime credit card transaction server.
You must confirm that the credit or debit card that is being used is yours in order to purchase product(s) on our website or over the telephone.
DELIVERY
Every reasonable effort will be made to dispatch all orders (via the carrier of our choice) within 24 hours of the order being processed and once payment has been confirmed. The delivery period is normally 2/3 working days.
Whilst we aim to dispatch all products by the next working day, we cannot guarantee delivery on a particular day and any date quoted for delivery of the products is approximate only. Further, we shall not be liable for any loss suffered by you arising from any delay in the delivery of the product(s).
RETURNS & CANCELLATION POLICY
You shall inspect your product(s) on delivery and if you find your products to be faulty or damaged and within 24 hours of receipt (or the next working day if delivered on a Friday) you report the alleged fault or damage, then we will either exchange the product(s) or issue a full refund within 14 days of delivery. In such circumstances, provided that the product(s) are adequately wrapped, we will meet all delivery and return costs. This does not affect your statutory rights.
If you are unhappy with your purchase for any other reason, please notify us within 7 working days of delivery and we will offer you a choice of:
A replacement product(s); or
We will arrange collection of the products. However, we reserve our right to and will generally seek to recover the cost of return, which would be deducted from the refund amount. ; or
you can make arrangements at your expense for the carriage and the return of the product(s) to us. Please ensure that these product(s) are wrapped securely and in their original wrappings. Product(s) will remain the responsibility of you until they are received by us, following which we will refund payment, provided that the product(s) are received by us undamaged.
You need to ensure that all reasonable care is taken of the product(s) whilst in your possession, and original wrappings must be retained and used for collection.
The collection of cancelled product(s) will be completed by national carrier, who will liaise with you to arrange a mutually convenient day for collection. Please ensure that these product(s) are wrapped securely and in their original wrappings prior to collection by national carrier. Product(s) will remain the responsibility of you until they are received by us, following which we will refund payment, provided always that the product(s) are received by us undamaged.
Delivery Shortfalls
All claims for delivery shortages and damages must be reported to Powerclean Products within 48 hours of delivery date.
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Vehicle Cleaning Products, Traffic film remover, Pressure washers
